Warranty and Repairs
All Sonos products come with a 2-year warranty from the date of purchase, regardless of where the product was purchased.
To initiate a warranty claim, please share the following details with our support team:
- Photos and a short description of the issue
- A clear image of the product’s serial number
- Proof of purchase (invoice or receipt showing date and product details)
- For assistance, please contact our Customer Support team, and we’ll be happy to help you through the process.
FAQ
Can my product be repaired?
Yes, we provide repair services. If you have a valid warranty claim, we offer two options for your repair:
Repair – Our authorised service partners will fix your product using original Sonos parts, either new or perfectly functioning used ones.
Replacement – When repair isn’t an option, we replace your product with a new one, carefully crafted with new and/or high-quality old parts. We promise it will meet the same standards as your original product.
If your product needs reparation after your warranty period, we offer a paid repair service by authorised service partners using original Sonos parts. Note that repair service may vary between different markets.
Contact our support team for more information about repairs.
My product broke but is out of warranty. What can I do?
If your product needs reparation after your warranty period, we offer a paid repair service by authorised service partners using original Sonos parts. Note that repair service may vary between different markets.
Contact our support team for more information about repairs.